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Navegando el Sistema de Necesidades Especiales-Entrenamiento de Coordinación de Servicios y Abogacía

Este curso a través del Zoom por cuatro semanas empezando el 17 de agosto hasta el 7 de septiembre de 4:30 a 6:30 p.m. provee a las familias con las habilidades y conocimientos necesarios acerca del centro regional para que sean socios informados y abogados para el miembro de su familia con necesidades especiales.

08.17.21 ~ Sesión 1: Los Valores de Lanterman y Introducción al Centro de Recursos (KYRC)
08.24.21 ~ Sesión 2: El Acta de Lanterman y el Financiamiento del Centro Regional
08.31.21 ~ Sesión 3: Usted y Su Coordinador de Servicios y Como Funciona la Colaboración 
09.07.21 ~ Sesión 4: Como Ser un Defensor Eficaz y Como Contar "Su Historia"

Regístrese usando el siguiente enlace: https://us02web.zoom.us/meeting/register/tZAkfu-grjIoGdy_A3eOBb-Bg-HHAq4CUXkH

Para más información y para inscribirse, comuníquese al Centro de Recursos Koch-Young, al 213.252.5600 o kyrc@lanterman.org o a Joe Perales a 213.248.6782 o jperales@lanterman.org.

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Final Budget Agreement - The Biggest Investment Our System Has Seen In Many Years

Resharing from the Association of Regional Center Agencies (ARCA):

Legislative leaders, members of the Senate and Assembly, and Governor Newsom have agreed to a Budget that gives our system tremendous reason for hope.

As Rita Walker, ARCA's Board President put it, "the new funds in this budget set the stage for enhancing the ability of regional centers and service coordinators to serve clients and address their individual and unique needs.”

The bottom line? A lot of money in the coming years to support a more modern, responsive system that can better meet individual and family needs. 

Key points (more details here) are:

  • A five-year phase-in of rate reform for service providers
  • A total of nearly $90 million a year for new regional center service coordinators, starting July 2022
  • Modernized technology to both help families and people served by regional centers have more control over their data and support critical system infrastructure 
  • Creation of a training and certification program for direct support professionals, as well as extra funds for cultural competency and language access
  • Restoration of social recreation and camp! (as well as educational services and non-medical therapies)
  • A performance incentive pilot program for regional centers
  • Additional funds for individuals seeking employment
  • Expanded regional center service eligibility for certain 3- and 4-year-old children
  • New support for reaching diverse communities
  • Ending the Uniform Holiday Furlough Schedule
  • Getting rid of the sunset on the ~8% rate increase for service providers


Soon, we'll be launching an effort to help you connect with your legislators to let them know you appreciate them responding to your advocacy. This is a huge long-term commitment to our system and the over 350,000 Californians it serves. It's critical they know this was the right choice. Sign up today!

ARCA's Executive Director, our own Amy Westling, said it best. 
"We are deeply grateful for the long-term commitment the Legislature and Governor have made to our community, and their collaborative work to secure this funding. As these funds come into our system, they will help ensure the needs of people with developmental disabilities, and their families, are front and center."

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Lanterman Regional Center Reopening Update

Dear Lanterman Community,

With the reopening of California on June 15, and the lifting of most restrictions by the State and Los Angeles County, we know you may be wondering when Regional Center activities will return to pre-pandemic practices.

Since COVID-19 rates are at the lowest levels since the start of the pandemic:

  • social distancing is no longer required 
  • limits on capacity at restaurants, supermarkets, gyms, etc. are lifted
  • masks will no longer be mandated for vaccinated people in most settings, (except on public transportation, in health care settings, indoors at K-12 schools, child care settings, day camps, and youth facilities, in cooling centers, and at some businesses and offices that require them).

The Center, however, has not yet reopened to the public at this time. We are in the process of preparing our offices and planning for gradually and safely resuming in-person meetings, resource center visits, etc. in the coming months. These plans will be consistent with all current directives from the CDC, California Department of Public Health, Cal/OSHA, and the appropriate local departments of public health.

We have also asked our service providers to work with us in planning for resuming in-person services that are reflective of these directives as well, taking into account all individual clients’ needs, so that their clients will be safe and successful in returning to onsite activities.

We continue to encourage everyone who is not yet vaccinated to do so. Vaccinations have played a crucial role in allowing this reopening and it’s never been easier to get a vaccine locally. COVID-19 vaccines are safe, free and effective, and are now available to everyone age 12 and up.

Let’s end this pandemic. If you have not yet received your vaccine, check for available appointments and book your vaccination as soon as you can.

Please let your Service Coordinator know if there is any assistance the Center can provide as we move into the next stages of this pandemic.

We hope that you and your family remain healthy and are able to enjoy the summer months.

Kind Regards,
Melinda Sullivan
Executive Director

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Community Meeting on July 29 / Junta Comunitaria en 29 de julio

A Look at National Core Indicators and Lanterman Satisfaction Surveys
2019-2020 Adult Family and Family Guardian Survey Results and 2020 Lanterman Satisfaction Survey Results

Purpose of Presentation:

  • Share information on the outcomes of the National Core Indicator (NCI) Adult Family and Family Guardian Surveys (AFS and FGS).
  • Compare information from the two NCI Surveys with information gathered from the Lanterman Client Satisfaction Survey.

COMMUNITY MEETING DATE - Thursday, July 29 at 4 p.m.

We welcome families, clients, service providers and all interested community members. We look forward to your attendance and input at the meeting, which will be held virtually via Zoom.

Registration in advance is required for this meeting: https://us02web.zoom.us/meeting/register/tZAqceCsqDovGd1eQxNShxeEL8Lu4PAr9xe3

After registering, you will receive a confirmation e-mail containing information about joining the meeting.

Translation available upon request, if requested by 7/22/21.

If you have any questions or need more information, contact the Koch‐Young Resource Center at 213.252.5600 or kyrc@lanterman.org.

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Revisión de Los Indicadores Básicos Nacionales y Repuestas de la Encuesta de Satisfacción de Lanterman
2019-2020 Resultados de Encuesta sobre Familias y Tutores Familiares de Adultos y 2020 Encuesta de Satisfacción del Cliente de Lanterman

Propósito de Presentación:

  • Compartir información sobre los resultados de las Encuestas sobre Familias y Tutores Familiares de Adultos (AFS y FGS) del Indicador Básico Nacional (NCI).
  • Comparar la información de las dos encuestas del NCI con la información recopilada de la encuesta de satisfacción del cliente de Lanterman.

FECHA DE JUNTA COMUNITARIA - Jueves, 29 de julio a las 4 p.m.

Invitamos a las familias, clientes, proveedores de servicios y todos los miembros interesados de la comunidad. Esperamos su asistencia y aportes a la reunión, que se realizará de manera virtual vía Zoom.

Se requiere registración previa para esta reunión: https://us02web.zoom.us/meeting/register/tZAqceCsqDovGd1eQxNShxeEL8Lu4PAr9xe3

Después de registrarse, recibirá un correo electrónico de confirmación que contiene información sobre cómo unirse a la reunión.

Traducción disponible bajo petición, si se solicita antes del 7/22/21.

Si tiene alguna pregunta o necesita más información, póngase en contacto con el Centro de Recursos Koch-Young en 213.252.5600 o kyrc@lanterman.org.

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The ABC’s of The IEP and Starting School Right

Conferencia de Transición de Intervención Temprana y Empesando Bien la Escuela

The goal of the Early Start Transition Conference is to inform parents about the transition process when their child graduates from Early Start and transitions into the school district’s special education programs. Parents will learn about their role, how to be prepared for their IEP meeting, and what to expect during these uncertain times.

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El objetivo de la Conferencia de Transición de Early Start (Intervención Temprana) es informar a los padres sobre el proceso de transición cuando sus hijos se gradúan de Early Start y pasan a los programas
de educación especial del distrito escolar. Los padres aprenderán acerca de su función, cómo estar preparados para su reunión del IEP y qué esperar durante estos tiempos inciertos.

*Spanish and Korean interpretation is available upon request. / *Interpretación esta disponible en español y coreano.

This conference will be offered virtually via ZOOM. / Esta conferencia se ofrecerá virtualmente a través de ZOOM.

You can participate in this conference BY REGISTRATION ONLY. / Usted puede participar en esta conferencia POR REGISTRO SOLAMENTE.

Registration link / Enlace de registro: https://us02web.zoom.us/meeting/register/tZAoce2opz8pGtabKOeXHWQ4VQaB4cRFSHhS

Wednesday, July 28, 2021 / Miércoles, 28 de julio de 2021

3 p.m. - Transition from Early Start / Transición de Early Start
Edward Perez - Lanterman Regional Center Early Start Regional Manager / Supervisor de Unidad de Early Start del Centro Regional Lanterman

3:30 p.m. - Starting School Right - Transitioning to School District Services at Age 3 / Empezando Bien la Escuela - Transición a los Servicios del Distrito Escolar a la Edad de 3 Años
Lanterman Regional Center Special Education Legal Clinic / Clínica Legal de Educación Especial del Centro Regional Lanterman

4:15 p.m. - School District Special Education Services / Servicios de Educación Especial del Distrito Escolar
Cara Gelfand - Transition Specialist / Especialista en Transición, LAUSD

4:45 p.m. - Q&A / Preguntas y Respuestas
All Speakers / Todos los Oradores

If you have any questions, contact the Koch-Young Resource Center at kyrc@lanterman.org or 213.252.5600, or Paola Coronado at pcoronado@lanterman.org or 213.252.8348. / Si tiene alguna pregunta, comuníquese con el Koch-Young Resource Center al kyrc@lanterman.org o 213.252.5600, o Paola Coronado a pcoronado@lanterman.org o 213.252.8348.

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More Energy at Our Lowest Rate with Medical Baseline

Enroll Before June 30 — No Doctor’s Signature Needed

There is nothing more important than your health. That’s why we created the Medical Baseline Allowance program. Specifically designed for households that rely on in-home medical equipment, this program allows you to use more electricity at our lowest rate, which can lower your overall monthly energy costs, assuming consistent electricity use.

Enroll Before June 30 — No Doctor’s Signature Needed
The COVID consumer protections which waived the need for a medical professional’s signature to apply for the Medical Baseline Allowance program expire on June 30 (a signature will be required after that date). A wide range of medical devices and equipment are eligible, so qualifying is easier than ever. Apply today and start saving!

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Marc is a Permanent Employee of the Blaze Pizza Team

Marc returned to SCRS-IL Employment Services Program in November 2020 after being separated from LAUSD as a Food Service Worker. After Marc was separated, he reached out to SCRS-IL for assistance in obtaining his next job.

Marc felt that if SCRS-IL Employment Services could help him find his first job, then it would make sense SCRS-IL can help him find his next opportunity. Marc returned to our Employment Services Program in November of 2020 and immediately got to work on searching for his next opportunity and learning any new skills needed.

After two months of training, Marc was offered an opportunity for a Paid Internship at Blaze Pizza in Monrovia. At first, Marc was hesitant since it was a bit further than he would have preferred. However, Marc decided to take the opportunity with the understanding that we would provide him technical assistance on site. Since Marc began his training during the Pandemic, he did encounter some hiccups at the beginning due to COVID lockdowns; however, Marc and his manager were patient with the ever changing restrictions.

After the initial month of training, the manager felt that Marc should be training directly with him and that the Blaze Pizza employees could help Marc in transitioning into the workplace. Marc was able to slowly make the transition; however, he faced yet another barrier with Access Transportation and punctuality. Marc needed assistance in learning about Friday traffic with or without a Pandemic. SCRS-IL staff worked with Marc to help him understand how tardiness can cost him his job. Soon Marc was able to arrange his trips with enough time to make it to work on time.

SCRS-IL staff also worked with Blaze Pizza Management so that Marc can have a set schedule, this minor change allowed for Marc to join the “Access to work” Program through Access Paratransit. Marc continued to do well in adapting to a restaurant setting and also learning about their peak times and down times. His adapting also included mastering the dough press, washing dishes and building pizza boxes. The Blaze Pizza Manager, Marco, did a great job with including Marc in all aspects of the job and truly making Marc feel as a member of the Blaze Pizza Team. As of May 2021, Marc joined the Blaze Pizza Team as a permanent employee!

SCRS will always be here for you, Marc – Great work!!

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Cameron Works as a Custoidan for SCRS-IL

Cameron began the SCRS-IL Employment Services Program December of 2019 with a desire to work as a gardener. In the past, Cameron had mowed his neighbors’ lawns throughout the City of Pasadena. As Cameron began to attend SCRS’ Employment Program, he decided to learn how to take public transportation to help him become more employable.

Cameron’s biggest barrier was that he was a man of very few words, mostly responding with a few words. However, he always carried a friendly smile to offer everyone he came in contact with.

Cameron was very dedicated to his training and when he began work with the Employment Specialist he was placed rather quickly to a Paid Internship with a local church as a gardener. In this position, Cameron learned general lawn maintenance which consisted of pulling weeds, using the leaf blower and filling up the bags with trash. His Internship also consisted of maintaining the church with the help of his mentor Brother Walker. Cameron was doing amazing until the Covid-19 pandemic hit California.

Since his Internship was cut short, Cameron decided to not let this opportunity of training pass him by. He continued in person training during the shutdown. Cameron became more comfortable and began to open up to staff and his social skills began to improve. After some dedication and time, Cameron applied to an open custodian position here at SCRS-IL.

The Program Director and Manager were able to interview Cameron so he can showcase his new skills. Cameron was able to get through his interview and as of May 3, 2021, Cameron has been working with SCRS Monday through Friday! Cameron has been doing an exceptional job and SCRS-IL staff has noticed a huge difference in Cameron’s personality and his skills have made a great difference in keeping the office sanitized and presentable!

WELCOME ABOARD CAMERON!!

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Sean C. Handles Packages for FedEx Ground

Sean C. began attending the SCRS-IL Employment Services Program on November 6, 2020. Previously, Sean was employed by the Glendale Community College Book Store. However, when the Covid-19 Pandemic impacted California, all colleges began remote education and Sean was left unemployed as a result.

Sean stated that he needed assistance in seeking stable employment after his “on call” status at Glendale College and no work availability. He began working with SCRS-IL employment services staff in areas such as enhancing his resume, improving his interview skills, and job searching.

During Sean’s introductory assessment, he expressed his difficulty with time management, which is essential in retaining employment. Due to this need, the employment services team was able to work with Sean and provide him with time management and workplace etiquette trainings. Sean was able to learn the importance of time management and workplace Etiquette. Soon after, Sean began his job searching and was able to obtain employment working at Dodger Stadium as a Stadium Sanitation Associate, per diem. Shortly after accepting this position, he was asked if he was interested in working for FedEx Ground as a package handler in the city of Arcadia. Sean stated that he was definitely interested in making the move and SCRS-IL staff was able to work with Sean complete his application, assessment and new hire forms.

Sean was required to participate in a two-part orientation on May 6 and May 7 which would finalize his onboarding process. Sean is really happy about his new employment opportunity working for one of the largest delivery express transportation companies in the United States.

Way to go Sean!!

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We Asked…You Answered…And This is What You Had to Say

After a year like no other, we wanted to give every client and family served by Lanterman Regional Center an opportunity to provide the Center with feedback on how we’re doing and how things are going.
 
We invited the 11,000 clients and families we serve to participate in a mail-in survey sent out in their primary language to evaluate our performance and processes, and received an above average response, hearing back from 20 percent or more of you in each of the four languages – English, Spanish, Korean or Chinese.

So, what did you have to say?
 
Overall, 93% of clients and families reported that they were satisfied or extremely satisfied with the services and support that Lanterman provides. And then we broke it down into 10 different aspects of service and support for which responses were given along a 5-point scale:

  • Extremely Satisfied
  • Satisfied
  • Not sure
  • Dissatisfied
  • Extremely Dissatisfied

We asked survey recipients questions in the following 10 areas and we’re sharing the percentage satisfied/extremely satisfied:

  1. Easy to reach by telephone – 87%
  2. Timely response to concerns as needed – 90%
  3. Respectful/professional staff communication – 97%
  4. Staff respect and honor my race/ethnic culture – 96%
  5. I feel listened to/understood by staff – 94 %
  6. Staff partner with helpful solution-based ideas – 91%
  7. Service coordinator knows and informs me about relevant services and supports – 90%
  8. Feel comfortable as active participant in IPP/IFSP – 92%
  9. I receive the services and supports I need – 91%
  10. The services and supports I receive have made a difference – 93%

In 9 out of the 10 areas, 90 percent or more were satisfied or extremely satisfied. Our lowest mark at 87 percent satisfied/extremely satisfied was how easy, or perhaps not easy, we are to reach by telephone. Overall percent satisfaction by ethnicity was also over 90% among 7 self-identified ethnicities.
 
While there is a small percentage that is unsure, dissatisfied or extremely dissatisfied, in each of these areas, overall it was reaffirming after this extraordinary year to hear back from our community that we’re mostly meeting or exceeding your expectations. Also, respondents who had expressed a question or concern in their survey response, and chose to provide contact information, received a follow-up phone call.
 
The takeaway is there is always room for improvement. And your feedback will help us deliver an ever-better experience with the regional center to our clients and families.

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What You Need to Know About the Pausing of the Johnson & Johnson Vaccine

Are you worried because you received the Johnson & Johnson (J&J) vaccine recently? Are you concerned because you do not have access to health care or a primary care physician you can consult with about your health and the COVID-19 vaccine? Are you not sure who to call to get medical advice and are concerned you may be experiencing side effects of the J&J vaccine, or may have symptoms/side effects that are concerning with any of the other vaccines?

Please know that the majority of people who received the J&J vaccine should be fine, you don’t need to see a doctor right away just because you recently received the vaccine, you just need to know what to watch for and report (symptoms and time frame specified below). It's important not to worry or panic as anxiety and fear can cause you to feel "symptomatic."

There are resources available to help with both medical and mental health concerns in case you need someone to talk to about you concerns, or develop unexpected or adverse side effects. LA County Public Health directs people to 2-1-1 (if you don’t have a health care provider). If you have Medi-Cal or Medicare, call your health plan or primary care physician if you have concerns. If you are having a medical emergency, do not wait,  call 9-1-1 or go to the nearest emergency room.

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Lo que necesita saber sobre la pausa de la vacuna Johnson & Johnson

¿Está preocupado porque recibió la vacuna Johnson & Johnson (J&J) recientemente? ¿Está preocupado porque no tiene acceso a atención médica o un médico de atención primaria con quien pueda consultar sobre su salud y la vacuna COVID-19? ¿No está seguro de a quién llamar para obtener asesoramiento médico y le preocupa que pueda estar experimentando efectos secundarios de la vacuna J&J, o que pueda tener síntomas / efectos secundarios preocupantes con cualquiera de las otras vacunas?

Tenga en cuenta que la mayoría de las personas que recibieron la vacuna J&J deberían estar bien, no necesita ver a un médico de inmediato solo porque recibió la vacuna recientemente, solo necesita saber qué observar e informar (los síntomas y el período de tiempo para monitorear se explicará a continuación). Es importante no preocuparse o entrar en pánico, ya que la ansiedad y el miedo pueden provocar que usted se sienta mal o creer que siente síntomas.

Hay recursos disponibles para ayudar con problemas médicos y de salud mental en caso de que necesite hablar con alguien sobre sus inquietudes o si desarrolla algún efecto secundario precupante o inesperado. El Departmento de Salud Pública del Condado de Los Ángeles dirige a las personas que llamen al 2-1-1 (si no tiene un proveedor de atención médica). Si tiene Medi-Cal o Medicare, puede llamar a su plan de salud o llamar a su médico personal si tiene inquietudes. Y por supuesto, si tiene una emergencia médica no espere, llame al 9-1-1 o vaya a sala de emergencia más cercana.

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More Details are Available from Los Angeles County Department of Public Health

View the press release: http://publichealth.lacounty.gov/phcommon/public/media/mediapubhpdetail.cfm?prid=3070

View the FAQ handout: http://www.publichealth.lacounty.gov/media/coronavirus/docs/vaccine/FAQ_JohnsonAndJohnsonPause.pdf
On 4/13/21, the Food and Drug Administration (FDA) and the Centers of Disease Control and Prevention (CDC) recommended a temporary pause in the use of the Johnson & Johnson (J&J) vaccine because 6 cases of a severe type of blood clot have been reported in people who received the vaccine in the US. The blood clot is called cerebral venous sinus thrombosis (CVST). The 6 cases were in women ages 18 to 48 and their symptoms started 6 to 13 days after they received the vaccine. These side effects are very rare. There have been almost 7 million doses nationally of the J&J vaccine administered in the U.S. and only 6 reported cases. The pause is being recommended out of an abundance of caution while the FDA and CDC complete their review of the cases. This is expected to take several days.

Key points for patients who got the J&J vaccine:

  • If you got the vaccine more than a month ago, the risk to you is very low at this time.
  • If you recently got the vaccine - within the last few weeks - you should look for any symptoms of these unusual clots. If you develop severe headache, abdominal pain, leg pain, shortness of breath, or any other concerning symptoms or health problems, you should contact you healthcare provider and seek medical treatment. If you don't have a medical provider, call 2-1-1 to be connected with a healthcare provider

General vaccine info:

  • Importantly, there are three COVID-19 vaccines available. We are not seeing these events with the other two vaccines.
  • People who have vaccine appointments with the other two vaccines should continue with their appointment.

How should I report a side-effects from the vaccine? If you experience side effects after any vaccine, please report them to the FDA/CDC Vaccine Adverse Event Reporting System (VAERS). The VAERS toll-free number is 1.800.822.7967 or report online to https://vaers.hhs.gov/reportevent.html.

Here is the statement from the FDA: https://www.fda.gov/news-events/press-announcements/joint-cdc-and-fda-statement-johnson-johnson-covid-19-vaccine

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Más detalles están disponibles del Departamento de Salud Pública del Condado de Los Ángeles

Ver el comunicado de prensa: http://publichealth.lacounty.gov/phcommon/public/media/mediapubhpdetail.cfm?prid=3071

En 4/13/21, la Administración de Alimentos y Medicamentos (FDA) y los Centros para el Control y la Prevención de Enfermedades (CDC) recomendaron una pausa temporal en el uso de la vacuna Johnson & Johnson (J&J) porque 6 casos de un tipo grave de coágulos de sangre se han informado en personas que recibieron la vacuna en los EE. UU. El coágulo de sangre se llama trombosis del seno venoso cerebral (CVST). Los 6 casos ocurrieron en mujeres de 18 a 48 años y sus síntomas comenzaron de 6 a 13 días después de recibir la vacuna. Estos efectos secundarios son muy raros. Ha habido casi 7 millones de dosis a nivel nacional de la vacuna J&J administradas en los EE. UU. y solo se han reportado 6 casos. Se recomienda la pausa por precaución mientras la FDA y los CDC completan su revisión de los casos. Se espera que esto lleve varios días.

Puntos importantes para los pacientes que recibieron la vacuna J&J:

  • Si recibió la vacuna hace más de un mes, el riesgo para usted es muy bajo en este momento.
  • Si recibió la vacuna recientemente, en las últimas semanas, debe buscar cualquier síntoma de estos coágulos inusuales. Si presenta dolor de cabeza intenso, dolor abdominal, dolor en las piernas, dificultad para respirar o cualquier otro síntoma o problema de salud relacionado, debe comunicarse con su proveedor de atención médica y buscar tratamiento médico. Si no tiene un proveedor médico, llame al 2-1-1 para que lo comuniquen con un proveedor de atención médica.

Información general de la vacuna:

  • Es importante destacar que hay tres vacunas COVID-19 disponibles. No estamos viendo estos eventos con las otras dos vacunas.
  • Las personas que tienen citas de vacunas con las otras dos vacunas deben continuar con su cita.

¿Cómo debo informar los efectos secundarios de la vacuna? Si experimenta efectos secundarios después de cualquier vacuna, infórmelo al sistema de notificación de eventos adversos de vacunas (VAERS) de la FDA / CDC. El número gratuito de VAERS es 1.800.822.7967 o informe en línea a https://vaers.hhs.gov/reporteventspan.html.

Aquí está la declaración de la FDA: https://www.fda.gov/news-events/press-announcements/declaracion-conjunta-de-los-cdc-y-la-fda-sobre-la-vacuna-contra-el-covid-19-de-johnson-johnson

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April COVID-19 Vaccine Eligibility for Pasadena Area

As of April 15, COVID-19 vaccine eligibility will be expanded to include individuals aged 16-64. Please have families/clients who are Pasadena residents fill out the Pasadena Vaccination Inquiry Form for People with Severe Health Conditions to receive notification when vaccine appointments become available through the City of Pasadena. For assistance with completing the form, please contact the Pasadena Citizen Service Center at 626.744.7311.

At this time, the City is waiting for vaccine supply from the State and will offer appointments once vaccine is available. We encourage you to continue to check with other vaccine providers because they may have appointments available before the City of Pasadena. More information about the COVID-19 vaccine, including a list of other providers is available on the City’s COVID-19 Vaccine webpage.

Pasadena's plan for the distribution and administration of a COVID-19 vaccine follows the guidelines and requirements of the US Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH).

Where can I get the vaccine?

Pasadena residents should contact their healthcare provider or local pharmacy for vaccine availability.

California Department of Public Health My Turn: https://myturn.ca.gov

For more information on vaccine availability at local pharmacies, visit:

Rite Aid: https://www.riteaid.com/pharmacy/covid-qualifier

Vons: https://www.vons.com/pharmacy/covid-19.html

Pavilions: https://www.pavilions.com/pharmacy/covid-19.html

Ralphs: https://www.ralphs.com/rx/covid-eligibility

CVS: https://www.cvs.com/immunizations/covid-19-vaccine

Walgreens: https://www.walgreens.com/topic/promotion/covid-vaccine.jsp

To view more information on COVID-19 vaccination locations by the Los Angeles County Department of Public Health, visit http://publichealth.lacounty.gov/acd/ncorona2019/covidvaccinedistribution/.

Vaccines may be available at Kaiser Permanente locations for members and non-members. To view appointments and determine if you are eligible, visit https://healthy.kaiserpermanente.org/health-wellness/coronavirus-information/covid-vaccine/vaccination-eligibility.

For those without access to a computer or the internet, or with disabilities, the call center is available to help schedule appointments.

Pasadena Citizen Service Center 626.744.7311: open Monday - Friday from 8 a.m. to 4 p.m.

Los Angeles County 833.540.0473: open Monday - Friday from 8 a.m. to 8:30 p.m.

California COVID-19 Hotline 833.422.4255: open Monday-Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 8 a.m. to 5 p.m.

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LAUSD Student and Family Wellness Hotline / Línea Telefónica de Bienestar para Estudiantes y Familia

LAUSD Student Health and Human Services has a Student and Family Wellness Hotline that can be reached at 213.241.3840 on school days Monday to Friday, 8 a.m. to 5 p.m.

Caregivers, parents and staff can call for consultation, support and referrals:

  • For basic needs, press 1
  • For mental health, press 2
  • For school attendance and enrollment, press 3
  • For nursing, press 4
  • For students in foster care, experiencing homelessness and/or involved in juvenile justice, press 5

Learn more at https://achieve.lausd.net/shhs.

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Servicios Humanos y de Salud Estudiantil del LAUSD tiene una Línea Directa de Bienestar Estudiantes y Familias a la que se puede llamar al 213.241.3840 los días escolares de lunes a viernes, de 8 a.m. a 5 p.m.

Los cuidadores, los padres y el personal pueden llamar para consultas, apoyo y referencias:

  • Para necesidades básicas, presione 1
  • Para salud mental, presione 2
  • Para asistencia e inscripción a la escuela, presione 3
  • Para enfermeria, presione 4
  • Para estudiantes en cuidado de crianza temporal, sin hogar y / o involucrados en la justicia juvenil, presione 5

Obtenga más información en https://achieve.lausd.net/shhs.

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Watch Rachelle Talk About Her Journey with The Campbell Center

Meet Rachelle C., The Campbell Center's (TCC) Art Academy Instructor. Rachelle has gone through such a tremendous journey with TCC from graduating college to becoming an art teacher at several nonprofits and schools.

One of the most important things for Rachelle is not to be defined by her disability and to be treated like everyone else. Rachelle's story is an important one because it reinforces the idea that every individual with a disability is exactly that: an individual. We must treat each individual with the respect and dignity they deserve.
 

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Reflecting on a Year in the Pandemic: One Year of COVID, in Under Three Minutes

From ARCA - Association of Regional Center Agencies: Reflecting on a Year in the Pandemic: One Year of COVID, in Under Three Minutes

It's been just over a year since California's shelter-in-place order started. Regional centers have transitioned to new ways of working to meet the new - and continuing - needs of the people and families they serve.

It hasn't been easy, and we're not through it yet. But we still want to salute the regional center staff who remain committed to over 350,000 Californians with developmental disabilities.

Your regional center is committed to supporting you and your loved ones during this challenging time. Support in the pandemic is not just new forms of service - it's distributions of critical personal protective equipment, school supplies, food, diapers, and finally, vaccines.

This work was made possible through community partnerships, both those that have formed in response to the pandemic, such as with pharmacies, and those that have strengthened in the past year, such as with local public health departments and the California State Council on Developmental Disabilities.

In this three-minute video, ARCA salutes and honors the diverse ways regional centers and community partners have come together in a renewed focus on the needs of those we are all committed to serving!

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The First Three Years of Every Child’s Life are Critical

Help is just a phone call away! Call the Early Start BabyLine
 800-515-BABY (800-515-2229)
(Disponible en español)

The California Department of Developmental Services and the Interagency Coordinating Council on Early Intervention have free information for parents and professionals so they can learn more about early intervention and learn how to get the BEST help for our babies and toddlers.

How your baby or toddler plays, learns, talks, acts and moves give important clues as to how they are developing. If you have any questions or concerns about whether your baby or toddler’s development is on track, call 1-800-515-BABY to get connected with free resources near you.

If your child is already receiving Early Start services, congratulations! They are on their way to a better future, and your support is making it possible. It's important to remember you're not alone. Other parents just like you can be a great resource. Your fellow parents can offer the support that only someone who's been where you are can provide.

That's why your regional center partners with "Family Resource Centers." These centers are operated by parents and family members, and are meant to provide peer support, guidance, and information to help you focus on being the best parent possible for your child. Once you've connected with your regional center, think about reaching out to the local Family Resource Center, too!

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Check Out CHLA’s Tips for Virtual Learning for Young Children

Developed by Children's Hospital Los Angeles' (CHLA) Early Childhood Interdisciplinary Assessment Clinic team, this 2-page handout features tips for parents, teachers, and early interventionists on virtual learning for young children. It includes tips for setting the stage, and what to do both during and after learning sessions.

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Check Out Our PSA in LA Parent Online and in Print

Throughout the past year, referrals to the Early Start program have declined, and it's not because there are not as many children who need services. The pandemic, as with so many aspects of life, has affected the many avenues through which children who may be in need of Early Start services are referred to the program. So one year into this, there is an active effort to reach parents and early childhood caregivers to increase awareness of how to get help and access available resources. So check out Lanterman's PSA in the most recent edition of LA Parent online and in-print that was distributed to over 150,000 readers.

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Watch a PSA from California’s Surgeon General About Early Start

The first three years of every child’s life are critical. How your baby or toddler plays, learns, talks, acts and moves give important clues as to how they are developing. If you have any questions or concerns about whether your baby or toddler’s development is on track, call 1-800-515-BABY to get connected with free resources near you.

The California Department of Developmental Services and the Interagency Coordinating Council on Early Intervention have free information for parents and professionals so they can learn more about early intervention and learn how to get the BEST help for their babies and toddlers.

 

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Joint Statement on Federal Public Charge Changes

State Health and Human Services Leaders Issue Joint Statement on Federal Public Charge Changes

SACRAMENTO – California’s health and human services leaders today issued the following joint statement on the Biden Administration’s announcement that it will no longer enforce the 2019 public charge final rule.

Joint statement from California Health and Human Services Secretary Dr. Mark Ghaly; California Department of Social Services Director Kim Johnson; California Department of Public Health Director and State Public Health Officer Dr. Tomás Aragón; and California Department of Health Care Services Director Will Lightbourne:

“Immigrants and their loved ones across California can seek and accept medical care, food assistance and public housing without fear or confusion, thanks to changes in federal policy. They won’t be forced to choose between getting help for basic needs and their ability to stay with their families in the United States.

To immigrant families in California, we want you to know that California fought to end this shameful policy and you should continue to use available public services that help you and your family thrive and be healthy. Remember that medical testing, treatment and preventative services for COVID-19, including vaccines, will not be considered for public charge purposes. If you have questions, you can find a list of nonprofit organizations providing legal immigration services on the California Department of Social Services website here: https://www.cdss.ca.gov/immigrationcontractors.

To providers across California administering health and social services programs, thank you! We are grateful for all you do to ensure that everyone has access to basic services. Your efforts further our collective work to build a healthy, vibrant, and inclusive California for All.”

Click here for more information on federal changes to the public charge rule: https://www.chhs.ca.gov/blog/2021/03/15/alert-important-change-to-public-charge-rule/

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The following statement is from Jacey Cooper, State Medicaid Director and DHCS Chief Deputy Director for Health Care Programs:

“We welcome the federal decision to stop treating Medi-Cal as a public charge. Diseases, including deadly pandemics like COVID-19, ignore borders and legal distinctions between people, so it’s in everyone’s best interest that all individuals get the care they need.”

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Vaccine Update: Individuals w/ D.D. Become Eligible for the COVID-19 Vaccine March 15

PLEASE READ THIS VACCINE UPDATE

Individuals with Developmental Disabilities Become Eligible for the COVID-19 Vaccine tomorrow, Monday, March 15.

Read our latest bulletin for more information, including sites where you can try and schedule a vaccine appointment: https://mailchi.mp/lanterman/lanterman-e-bulletin-vaccine-eligibility-update-access-services-second-community-meeting-plus-upcoming-trainings-workshops-1461410

Please note that while you may qualify for a vaccine, vaccines are in short supply and it may take some time and multiple attempts to schedule an appointment.
 

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ARCA Budget Proposals Support Service Coordination Funds and Other Community Needs

California's 21 regional centers, represented by ARCA, are supporting a number of Budget proposals to help our community.

For one of them, ARCA is partnering with Service Employees International Union (SEIU). Together, they're pushing for new money to hire enough service coordinators to meet both your needs and the promises of the Lanterman Act.

Having too few service coordinators harms service delivery and people served, especially diverse communities. The pandemic drove that point home, with new crises overstretching staff resources. Budgeted costs for service coordinators, unchanged for two decades, have dropped from 285% to 117% of minimum wage. This has led to a shortfall of 850 service coordinators as of March 2020.

Fortunately, Assemblymember Jim Frazier, from the East Bay, has once again risen to the challenge of fighting for our community. He will be formally requesting California provide up to $55 million to fix this. Asm. Frazier has a long history of championing the needs of people with developmental disabilities. So it's no surprise he'd see how important it is to provide excellent service coordination!

ARCA, SEIU, and Assemblymember Jim Frazier are working hard to fix this. ARCA's Budget advocacy goes beyond just service coordination. ARCA's full Budget position (https://arcanet.org/pdfs/202122budgetletter.pdf) covers a wide range of needs, including:

  • Close the digital divide to equitably serve all families
  • Improve service access for diverse communities, including through the Community Navigators program
  • End sunsets on provider rate increases and the re-start of furloughs
  • Support professional wages for direct support professionals by improving the minimum wage adjustment process
  • Increased funds for IHSS, special education, and other programs
  • Better support multi-agency foster youth
  • Enhance regional centers' ability to coordinate emergency response
  • Expand crisis prevention and intervention services
  • Improve forensic support to meet complex needs

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Next Day Access Services Trips for COVID-19 Vaccination Appointments at Approved Drive-Thru Sites

Beginning February 22, 2021, if you have an appointment for a COVID-19 vaccination, Access riders can book next-day trips to their COVID-19 vaccination appointments at approved drive-thru vaccination sites.

Call 626.532.1616, select your preferred language, and then select option 2 to make a reservation. Reservations can be made daily between the hours of 8 a.m. to 5 p.m.

Make sure you have an appointment to be vaccinated before booking a drive-thru trip. Visit VaccinateLACounty.com for more information about when and where you can be vaccinated. Access riders without computer access can also call 833.540.0473 to make a vaccination appointment. Drive-thru vaccination trips should only be booked to an approved location and are limited to pick-up locations within 20 miles of the vaccination site. Click here to see a list of approved drive-thru locations. Regular fare applies for vaccination trips.

If you book an Access trip to a drive-thru vaccination, you will not need to get out of the vehicle to get your vaccination. The same vehicle and driver will be with you for the entire trip, and enough time will be built into the schedule for the post-vaccination observation period. After the observation period, the same driver will complete the return trip.

For more information on Access’ COVID response, click here.

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Getting the Vaccine When Supplies Remain a Limiting Factor

It should be noted that availability of vaccines remains a global challenge, so while this step does provide our community with a better position for access, supplies remain the major limiting factor. Following are some of the steps and actions that have been taken to facilitate vaccination, but vaccine demand continues to outpace vaccine supply.

Our best advice is to check back on the websites or call centers mentioned below several times a day, because new slots are made available if there are cancellations or if more vaccine is scheduled to arrive.

Following is new information compiled from the last several days, but there is still a lot that we don't know.

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Individuals with Developmental Disabilities, Severe Health Conditions Receive Vaccine Priority

Thanks to all the self-advocates, family advocates and community members who urged making people with developmental and other disabilities a vaccine priority, your voices were heard.

Last week, the California Department of Public Health announced that beginning March 15, healthcare providers may use their clinical judgement to vaccinate individuals age 16-64 who are deemed to be at the very highest risk for morbidity and mortality from COVID-19 as a direct result of one or more of the following severe health conditions:

  • Cancer, current with debilitated or immunocompromised state
  • Chronic kidney disease, stage 4 or above
  • Chronic pulmonary disease, oxygen dependent
  • Down syndrome
  • lmmunocompromised state (weakened immune system) from solid organ transplant
  • Pregnancy
  • Sickle cell disease
  • Heart conditions, such as heart failure, coronary artery disease, or cardiomyopathies (excludes hypertension)
  • Severe obesity (Body Mass Index 2 is greater or equal to 40 kg/m2)
  • Type 2 diabetes mellitus with hemoglobin A1c level greater than 7.5%

OR

If as a result of a developmental or other severe high-risk disability, one or more of the following applies:

  • The individual is likely to develop severe life-threatening illness or death from COVID-19 infection
  • Acquiring COVID-19 will limit the individual's ability to receive ongoing care or services vital to their well-being and survival
  • Providing adequate and timely COVID care will be particularly challenging as a result of the individual's disability.

At a press conference on February 8, Governor Newsom acknowledged that Californians with developmental disabilities have not received enough vaccines.

He said, “We’ve got to take care of the most vulnerable. And people in the developmentally disabled community, with all the unique challenges and opportunities that present them in their lives, these vaccines need to be prioritized. And I’m committing to doing that.”

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Public Health Update Clarifying Family Member Caregivers Vaccine Eligibility

Actualización de Salud Pública que Aclara la Elegibilidad de las Vacunas para los Cuidadores Familiares

We're sharing the CDPH and LACDPH clarification on the eligibility of family member caregivers of regional center clients and required documentation. / Compartimos la aclaración de CDPH y LACDPH sobre la elegibilidad de los cuidadores familiares de los clientes del centro regional y la documentación requerida.

On the evening of February 4, the California Department of Public Health (CDPH) posted an update on their website clarifying that certain family member caregivers of regional center clients are eligible as healthcare providers for Phase 1A, consistent with the January 13, 2021 letter from the Department of Developmental Services (DDS) (https://lanterman.orghttps://lanterman.org/uploads/miscellaneous/COVID-19_Vaccine_Phase_1A_Letter_for_Family_Members.pdf).

This post can be found here, and the relevant paragraph is a short way down the page and also copied below: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/VaccineAllocationGuidelines.aspx

“Are family member caregivers of regional center [clients] eligible as healthcare providers for Phase 1A?”

“Yes, family member caregivers with direct risk of COVID-19 exposure who care for regional center [clients] at high risk of COVID-19 complications and related fatalities including the following conditions:

  • cerebral palsy,
  • down syndrome,
  • epilepsy, and
  • individuals who have specialized health care needs, including dependence upon ventilators, oxygen, and other technology

are eligible. This does not include other family members within the same household who do not provide direct care to the regional center [client]. Eligible family members must obtain documentation from their regional centers, verifying the qualifying condition of the family member cared for and caregiver status.”

Consistent with this, Los Angeles County Department of Public Health (LACDPH) is now directing its staff operating the vaccination clinics that family member caregivers are considered healthcare workers if they can present a letter from their Regional Center with the caregiver’s name(s) and the qualifying condition of the individual served by the Regional Center.

LACDPH has updated their guidance for what to bring to your scheduled vaccine appointment:

  • A letter from a regional center noting healthcare worker status must include the caregiver’s name and an attestation that the person cared for has a qualifying intellectual or developmental disability as per the DDS letter
  • AND a photo ID.
  • LACDPH will NOT accept medical documentation.

Please note:

  • The Regional Center is following the guidelines provided by CDPH and LACDPH and has no jurisdiction over who will receive vaccines.
  • CDPH and LACDPH do not list Intellectual Disability and Autism as qualifying conditions. Parents of individuals with these diagnoses may be eligible for a vaccine if the client also has a specialized health care need or a secondary diagnosis from the list above.
  • Please contact your service coordinator for a letter from the Regional Center. The letter is specific to the caregiver(s), most often the parent(s). Please do not bring additional family members as they will be turned away.

///////////////////////////////////////////////

En la noche del 4 de febrero, el Departamento de Salud Pública de California (CDPH) publicó una actualización en su sitio web en la que se aclaraba que ciertos cuidadores familiares de clientes del centro regional son elegibles como proveedores de servicios de salud para la Fase 1A, de acuerdo con la carta del 13 de enero de 2021 del Departamento de Servicios del Desarrollo (DDS) (https://lanterman.orghttps://lanterman.org/uploads/miscellaneous/COVID-19_Vaccine_Phase_1A_Letter_for_Family_Members.pdf).

Esta publicación se puede encontrar aquí, y el párrafo relevante está un poco más abajo en la página y también se copia a continuación: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/VaccineAllocationGuidelines.aspx

“¿Son elegibles los familiares que cuidan a los [clientes] del centro regional como proveedores de servicios de salud para la Fase 1A?”

“Sí, cuidadores familiares con riesgo directo de exposición al COVID-19 que atienden a [clientes] del centro regional con alto riesgo de complicaciones del COVID-19 y muertes relacionadas, incluidas las siguientes condiciones:

  • parálisis cerebral,
  • síndrome de Down,
  • epilepsia, y
  • personas que tienen necesidades de cuidado de salud especializadas, incluida la dependencia de ventiladores, oxígeno y otras tecnologías

son elegibles. Esto no incluye a otros miembros de la familia dentro del mismo hogar que no brindan atención directa al [cliente] del centro regional. Los miembros de la familia elegibles deben obtener documentación de sus centros regionales, verificando la condición de elegibilidad del miembro de la familia cuidado y el estado del cuidador."

De acuerdo con esto, el Departamento de Salud Pública del Condado de Los Ángeles (LACDPH) ahora está indicando a su personal que opera las clínicas de vacunación que los cuidadores familiares se consideren trabajadores de la salud si pueden presentar una carta de su Centro Regional con el nombre(s) del cuidador(es) y la condición de calificación de la persona atendida por el Centro Regional.

LACDPH ha actualizado su guía sobre qué llevar a su cita programada para vacunas:

  • Una carta de un centro regional que indique el estado del trabajador de la salud debe incluir el nombre del cuidador y una certificación de que la persona atendida tiene una discapacidad intelectual o del desarrollo calificada según la carta del DDS
  • Y una identificación con foto.
  • LACDPH NO aceptará documentación médica.

Tenga en cuenta:

  • El Centro Regional sigue las pautas proporcionadas por CDPH y LACDPH y no tiene jurisdicción sobre quién recibirá las vacunas.
  • CDPH y LACDPH no enumeran la discapacidad intelectual y el autismo como condiciones que califiquen. Los padres de personas con estos diagnósticos pueden ser elegibles para una vacuna si el cliente también tiene una necesidad de atención médica especializada o un diagnóstico secundario de la lista anterior.
  • Comuníquese con su coordinador de servicios para recibir una carta del Centro Regional. La carta es específica para el (los) cuidador (es), con mayor frecuencia los padres. Por favor, no traiga miembros de la familia adicionales, ya que serán rechazados.

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Message from ARCA: People with Developmental Disabilities Need Vaccine Priority - Act Now!

We are resharing this message from the Association of Regional Center Agencies: "People with Developmental Disabilities Need Vaccine Priority - Act Now!"

California's continuing to get vaccines distributed, based on a special set of priority "phases." It started with "Phase 1A," which included health care workers and first responders.

But people with developmental disabilities weren't part of that group. Even though they are often at extra risk because of their disability (or disabilities), the State still hasn't moved our community up the list.

YOU can help change this! We need to let Governor Newsom know that people with disabilities should be put in the very next group, "Phase 1B." When you do:

  • Introduce yourself! Be sure to say if you have a disability, are a family member, or work in the community. 
  • Explain that people with disabilities are at extra risk due to COVID-19, and need to be prioritized in Phase 1B.
  • Thank them for considering our community.

A sample letter is also provided, which you can copy and paste in your email. But personalizing your message is always better!

To contact Governor Newsom, use the official online contact form. Choose "COVID-19" as your subject in the drop-down box on that page.


SAMPLE LETTER

  Honorable Governor Newsom, 

     Many people with developmental disabilities are at extra risk from COVID because of their disability. For instance, COVID can be 10 times more deadly for people with Down Syndrome. Because of this risk, it is critical that vaccines be prioritized for this community.

     Currently, the state has prioritized people who live in institutional settings to get the vaccine. But most people with developmental disabilities live in the community, not institutional settings. This is both personal choice and a state goal. They get special services that make this possible. The biggest difference between these two groups is where they live. Their health risk factors are the same, and it is important that people with similar needs get similar treatment.

     To make it clear that people with developmental disabilities should be prioritized for vaccines, I support a new definition being added to the vaccine priority list: “people with disabilities who receive services that allow them to stay out of institutional settings.” This matches with a federal definition of “Home and Community-Based Services.” It will make it easy to ensure that this at-risk population can get the protection they need.

   Thank you for considering our community in Phase 1B of the COVID vaccine.

Sincerely,
_______


ARCA and the regional centers are working with community partners to help get our community prioritized for vaccinations. Yesterday, we co-sponsored a town hall webinar with Disability Voices United, the State Council on Developmental Disabilities, and Disability Rights California.

Did you miss it? The town hall is archived on Facebook for you to watch!

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COVID-19 Vaccine Updates About Accepted Documentation, plus Other Info and Tips

We're sharing reports from family members regarding accepted documentation, plus getting an appointment, including tips.

Reports from Family Members Regarding Regional Center Documentation

Last week, we, and several other regional centers, developed a letter in response to family requests for a letter from their regional center. You may recall that the letter on regional center letterhead allowed you to insert the name of the individual family member/caregiver.

Please do not use the letter on regional center letterhead as documentation for your vaccination appointment. Late last Friday, we were told that the Department of Public Health would not accept this letter.

Please continue to use the following for your vaccination appointments. Some locations look carefully at this documentation, and some do not:

  • This letter from the Department of Developmental Services regarding expansion of vaccination phase 1A for healthcare worker to include family members caring for individuals with developmental disabilities.
  • Proof of your appointment.
  • Your ID showing your name and address.
  • A copy of your regional center Individual Program Plan (IPP).

We are in communication with the Department of Public Health regarding some cases of families that were not allowed to proceed with vaccination due to misunderstanding by some LA County staff regarding eligibility of family member caregivers. The Department of Developmental Services and the LA County Department of Public Health are now aware of this issue and are trying to resolve it as soon as possible.

Regional centers do not have control over the distribution of vaccines, but we continue to stay in close communication with our local and state public health departments. We want to provide you with the most timely information we receive from the County and the State.

As this time, our clients with developmental disabilities themselves are not in an eligible tier to receive the vaccine, unless they are age 65 or older, or work in a healthcare worker category. We continue to work with our statewide agency and other advocates to add them to currently eligible categories.

How Can We Get an Appointment?? All the Slots are Taken!!

Unfortunately, everyone who is in one of the currently expanded eligible categories, (including Lanterman family members, service providers and staff), is experiencing challenges in finding available appointments right now due to the recent expansions of eligible persons. We are very pleased to hear from some of you that you have successfully obtained your first dose.

Here are some tips that have been offered

  • Contact your health care plan to see if they are offering vaccinations. Some are. (We're hearing from Kaiser members that they have been able to get appointments there pretty quickly.)
  • Get regular updates by entering your e-mail address at the VaccinateLACounty.com website to sign up for vaccine e-mail alerts.
  • Check back on the website or call center several times a day, because new slots are made available if there are cancellations or if more vaccine is scheduled to arrive.

From the Los Angeles County Department of Public Health: "Vaccine supply is still extremely limited. While we are continuing to work with our state partners to improve the functionality of the website, we ask for the public’s patience as we build capacity and supply. We may add additional appointments later this week and additional slots may open if people cancel their appointments. We're increasing capacity in our call center, starting at 10 a.m. Wednesday, to assist those without computer access. Residents can call 833.540.0473 between 8 a.m. and 8:30 p.m., 7 days a week."

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