Treat people with courtesy and respect, listening attentively to their concerns – with understanding and without judgment.
Be sensitive to and acknowledge cultural differences. If we do not speak your language, we make every effort to have someone present who can translate, and whenever possible, we try to provide written materials in your language.
Encourage clients and families to make their own informed choices, and we respect and support their decisions.
Come to meetings and appointments promptly, prepared with the necessary information.
Explain the regional center service delivery system so that it makes sense and you feel able to access it.
Share all the information we have about the various service options available, offering our recommendations in a constructive manner. We are honest about what we can do, and what we are not able to do. If we cannot help you, we try to find someone who can.
Respond to requests as quickly as possible, and explain any delays. If we make a mistake or misunderstand your request, we take swift and appropriate action to correct the situation.
Stay current in our field, maintaining the highest personal and professional standards.
Solicit your ideas and suggestions on how the regional center and we can improve our services.
Respond promptly and constructively to your concerns. If you feel we have not been responsive or have caused you to be dissatisfied with the regional center, we will forward your complaint to the appropriate authority to respond promptly and constructively to your concerns.
Respect your right to privacy and hold in confidence all information obtained in the course of professional service.
Quick Links
What Are Your Current Service Needs? Take the Survey and Let Us Know!
¿Cuáles son sus necesidades de servicio actuales? ¡Responda la encuesta y avísenos!
Lanterman is seeking your feedback and assistance in completing a short survey so we can better understand the current service needs. This survey is for our community to complete, including clients, family members, service providers or community partners. Thank you in advance for your time!
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Lanterman busca sus comentarios y ayuda para completar una breve encuesta para que podamos comprender mejor las necesidades actuales del servicio. Esta encuesta es para que la complete nuestra comunidad, incluidos los clientes, los miembros de la familia, los proveedores de servicios o los socios comunitarios. ¡Gracias de antemano por su tiempo!
HCBS (CMS) Final Rule Compliance Report Now Available
Regional centers must post information regarding how providers are doing with ensuring individuals served are part of their communities (Welfare and Institutions Code section 4519.2(b)). This information is to be updated at least every six months until DDS has determined that statewide compliance has been met.
El Internet está inundado de información y recursos sobre el Coronavirus (COVID-19) desde el nivel federal hasta el estatal y local. Comenzamos esta página para compartir algunos de los recursos e información que encontramos más útiles y accesibles, además de compartir información específica para Lanterman sobre cualquier efecto que esto tenga en nuestras operaciones, nuestros proveedores de servicios y la comunidad en general.
The Internet is awash in info and resources about the Coronavirus (COVID-19) from the federal to the state and local levels. We're starting this page to share some of the resources and info we found most helpful and accessible, plus to share information specific to Lanterman about any effects this is having on our operations, our service providers and community as a whole.
2020 Disparity Data on Purchased Services Report Now Online
California law and regulation requires that regional centers display on their Web sites information about the dollar value of services they purchase for clients. These data (called "purchase of service" or "POS" data) must be reported separately by clients' ethnic/racial group, langauge and diagnosis.
