Treat people with courtesy and respect, listening attentively to their concerns – with understanding and without judgment.
Be sensitive to and acknowledge cultural differences. If we do not speak your language, we make every effort to have someone present who can translate, and whenever possible, we try to provide written materials in your language.
Encourage clients and families to make their own informed choices, and we respect and support their decisions.
Come to meetings and appointments promptly, prepared with the necessary information.
Explain the regional center service delivery system so that it makes sense and you feel able to access it.
Share all the information we have about the various service options available, offering our recommendations in a constructive manner. We are honest about what we can do, and what we are not able to do. If we cannot help you, we try to find someone who can.
Respond to requests as quickly as possible, and explain any delays. If we make a mistake or misunderstand your request, we take swift and appropriate action to correct the situation.
Stay current in our field, maintaining the highest personal and professional standards.
Solicit your ideas and suggestions on how the regional center and we can improve our services.
Respond promptly and constructively to your concerns. If you feel we have not been responsive or have caused you to be dissatisfied with the regional center, we will forward your complaint to the appropriate authority to respond promptly and constructively to your concerns.
Respect your right to privacy and hold in confidence all information obtained in the course of professional service.
2019 Disparity Data on Purchased Services Report Now Online
California law and regulation requires that regional centers display on their Web sites information about the dollar value of services they purchase for clients. These data (called "purchase of service" or "POS" data) must be reported separately by clients' ethnic/racial group, langauge and diagnosis.
As part of the Department of Developmental Services' (DDS) commitment to provide information to the general public, individuals with developmental disabilities and their families, and professionals in the field, DDS produces the Fact Book on an annual basis. The Fact Book presents pertinent data over a 10-year period about the individuals served by DDS, including an overview of the service delivery system and trends in California. The Fact Book contains valuable information that is helpful in better understanding California’s developmental services system and the people served.
The Department of Developmental Services (DDS) monitors the actions and efforts of regional centers to ensure they meet statutory, regulatory and contractual obligations, and uphold the values of the Lanterman Act, the legislation guiding the developmental services system in California.
For more information on DDS' monitoring activities, visit the Regional Center Oversight Dashboard on the DDS Web site and click on the oversight functions. Oversight functions include:
Purchase of Service Report
National Core Indicators
Home and Community-Based Services Waiver Compliance