Partners in Lifelong Support Since 1966
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We Are Committed To…

  • Treat people with courtesy and respect, listening attentively to their concerns – with understanding and without judgment.
  • Be sensitive to and acknowledge cultural differences. If we do not speak your language, we make every effort to have someone present who can translate, and whenever possible, we try to provide written materials in your language.
  • Encourage clients and families to make their own informed choices, and we respect and support their decisions.
  • Come to meetings and appointments promptly, prepared with the necessary information.
  • Explain the regional center service delivery system so that it makes sense and you feel able to access it.
  • Share all the information we have about the various service options available, offering our recommendations in a constructive manner. We are honest about what we can do, and what we are not able to do. If we cannot help you, we try to find someone who can.
  • Respond to requests as quickly as possible, and explain any delays. If we make a mistake or misunderstand your request, we take swift and appropriate action to correct the situation.
  • Stay current in our field, maintaining the highest personal and professional standards.
  • Solicit your ideas and suggestions on how the regional center and we can improve our services.
  • Respond promptly and constructively to your concerns. If you feel we have not been responsive or have caused you to be dissatisfied with the regional center, we will forward your complaint to the appropriate authority to respond promptly and constructively to your concerns.
  • Respect your right to privacy and hold in confidence all information obtained in the course of professional service.

Quick Links

HCBS (CMS) Final Rule Compliance Report Now Available

Regional centers must post information regarding how providers are doing with ensuring individuals served are part of their communities (Welfare and Institutions Code section 4519.2(b)). This information is to be updated at least every six months until DDS has determined that statewide compliance has been met.

Coronavirus (COVID-19) Info y Recursos

El Internet está inundado de información y recursos sobre el Coronavirus (COVID-19) desde el nivel federal hasta el estatal y local. Comenzamos esta página para compartir algunos de los recursos e información que encontramos más útiles y accesibles, además de compartir información específica para Lanterman sobre cualquier efecto que esto tenga en nuestras operaciones, nuestros proveedores de servicios y la comunidad en general.

Coronavirus (COVID-19) Info and Resources

The Internet is awash in info and resources about the Coronavirus (COVID-19) from the federal to the state and local levels. We're starting this page to share some of the resources and info we found most helpful and accessible, plus to share information specific to Lanterman about any effects this is having on our operations, our service providers and community as a whole.

DDS Wellness Toolkit

2020 Disparity Data on Purchased Services Report Now Online

California law and regulation requires that regional centers display on their Web sites information about the dollar value of services they purchase for clients. These data (called "purchase of service" or "POS" data) must be reported separately by clients' ethnic/racial group, langauge and diagnosis.

New DDS Fact Book Available

As part of the Department of Developmental Services' (DDS) commitment to provide information to the general public, individuals with developmental disabilities and their families, and professionals in the field, DDS produces the Fact Book on an annual basis. The Fact Book presents pertinent data over a 10-year period about the individuals served by DDS, including an overview of the service delivery system and trends in California. The Fact Book contains valuable information that is helpful in better understanding California’s developmental services system and the people served.