Resolving Disagreements About Services and Supports
What's On This Page
Client & Family Services Quick Links
- The Lanterman Act
- Working Together in Partnership
- Person Centered Planning
- Resolving Disagreements
- Your Legal Rights
- Receiving Quality and Effective Services and Supports
- Early Start – Birth to 3 Years
- Provisional Eligibility – Birth to 5 Years
- Transitioning from Early Childhood Services
If you disagree with a decision Lanterman makes about initiating, changing or terminating a service or support, you should discuss your concerns with your service coordinator to be sure you understand the reason for the decision. If after this, you still disagree with the decision, you have the right to appeal the decision.
Appeals Process for Individuals Age 3 and Over
Used to resolve disputes with a regional or developmental center about eligibility for services or the nature, scope, or amount of services and supports a person should be receiving. Anyone aged 3 or older who has applied for regional center services, or who currently is receiving regional center services, can appeal regional center decisions they do not agree with. Known as the Fair Hearing Process, this is the procedure to use if you disagree with the nature, scope, or amount of services you receive, or are requesting the regional center to provide. This includes whether you are eligible for regional center services. Under this process, you are appealing a decision of the regional center about the services you are requesting or receiving.
We are posting a link to the page on the Department of Developmental Services’ website that includes the appeals information packet, your appeal rights, appeal process flow charts and other information related to the appeal process.
*Not to be used for consumer rights violations – see Consumer Rights Complaint Process. There is also a separate process for Early Start appeals.