Receiving Quality and Effective Services and Supports
What's On This Page
Client & Family Services Quick Links
- The Lanterman Act
- Working Together in Partnership
- Person Centered Planning
- Resolving Disagreements
- Your Legal Rights
- Receiving Quality and Effective Services and Supports
- Early Start – Birth to 3 Years
- Provisional Eligibility – Birth to 5 Years
- Transitioning from Early Childhood Services
Lanterman is committed to providing services and purchasing services from our network of community service providers that are of high quality, achieve the desired results, and are cost-effective.
Regional Center Direct Services and Supports
We take pride in the quality of the services our staff provide directly, and are responsive to you if you ever have any comments or concerns about our services. Give us your comments – both positive and negative – by e-mail, a phone call or a letter.
And, if there is some aspect of our service that does not satisfy you or if you have a complaint, give us an opportunity to address your concern or correct the problem by talking to us directly.
The first person you should contact is your service coordinator. He or she will help you or direct you to someone else who can. In the event the situation is not resolved to your satisfaction, you should request to speak with the manager of the department involved. If the manager is unable to help you, ask to speak with the director of that department. Finally, if the matter is still not resolved, you may request to speak with our executive director.
Purchased Services and Supports
The Center maintains a formal quality assurance program to monitor the quality of services and supports offered by our service providers. Trained Lanterman staff members conduct site visits at programs and residential facilities to assure compliance with standards and expectations.
At the same time, we rely on our partners – families, clients, service providers and other involved individuals – to help us in these efforts. Our families play a very important role by sharing comments and suggestions about quality and effectiveness of the services and supports their family member is receiving.
FAQ
Get Answers
As a parent, what can I do to ensure the quality of the services being provided to my child?
Stay informed by attending meetings and asking questions. Visit and observe services or programs working with your child. If you are pleased with the progress and results, let the provider and your service coordinator know. If you observe anything unusual, such as missed appointments, coming late, or leaving early; are concerned about the quality of the service; or do not think that the service is achieving the desired outcome; you should share your concerns with the provider, but definitely share them with your service coordinator as soon as possible.