Zero Tolerance Policy
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All regional centers are required to have a ‘Zero Tolerance Policy’ for child, dependent adult and elder abuse. All service providers and long-term care facilities serving individuals and families supported by the Regional Center are required to comply with the ‘Zero Tolerance Policy.”
They must also inform new employees of the policy and review it with them annually. Employee acknowledgment forms are to be kept in personnel files. The regional center may review these records at any time.
The documents in this section are posted to help you and your employees understand the various sections of the Welfare & Institutions Code (WIC), Penal Code, and licensing requirements that are the basis for the ‘Zero Tolerance Policy’.
If you have questions regarding Lanterman Regional Center’s ‘Zero Tolerance Policy’, please contact Pablo Ibanez, Director of Community Services at 213.252.4928 or pibanez@lanterman.org.
- Lanterman Regional Center Zero Tolerance Policy
- Welfare & Institutions Code § 15610.63. Physical abuse (zero tolerance)
- Welfare & Institutions Code § 15630. Mandated reporters; known or suspected abuse; telephone or Internet reports; failure to report; impeding or inhibiting report; penalties
- Welfare & Institutions Code § 15633 and Welfare & Institutions Code § 15633.5. Confidentiality of reports; disclosure and Information given to investigator; reporting person’s identity; confidentiality
- Penal Code § 11165.7. Mandated reporter defined (Child abuse mandated reporter)
- Penal Code § 11166. Report of child abuse or neglect; mandatory reporters; reasonable suspicion defined; form of report; criminal liability for failure to report; investigation; other reporters; joint reports; retaliation prohibited; report by county probation or welfare department, or law enforcement agency, to investigatory agency and district attorney (Child abuse)
- Penal Code § 11167. Report; contents; confidentiality of identity of persons reporting (Child abuse reporting)
- Statement Acknowledging Requirement to Report Suspected Abuse of Dependent Adults and Elders (California Department of Social Services Abuse Form Staff Acknowledgement)
- Form to Report Suspected Dependent Adult/Elder Abuse (Department of Social Services)
- Form to Report Suspected Child Abuse (Department of Social Services)
- Sample Zero Tolerance Policy
FAQ
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How do I become a Lanterman service provider?
Service providers must be vendored by a regional center before they can provide and be reimbursed for services. Please see our “How to Become a Service Provider” page, which provides detailed instructions.
How can I make a change to the services I provide?
Any change to your existing vendorization needs to be reviewed and processed by Lanterman’s Community Services Unit.
- Organizational changes require submission of a letter in advance of the change consistent with the parameters and process found here.
- If you are interested in providing additional services, use the contact form to connect with one of Lanterman’s Resource Developers.
How can I renegotiate my rate?
Rate setting rules are established both by the statute (Lanterman Act) and regulation (Title 17) and dictate the type of rate needed for a particular service type. Providers with negotiated/median rates or DDS set rates can adjust rates based on minimum wage ordinances, Health and Safety Waiver needs or statutory/regulatory changes. Providers with Medi-Cal set rates, can see rate changes consistent with Medi-Cal rate changes. Usual and Customary Services providers can request rate adjustments consistent with changes to their general fee schedule. Please click here for a full description of different rate types and a description of rate changes.
What is FDLRC’s service provider insurance requirement?
All service providers, whether vendored by Lanterman or another regional center that serve Lanterman individuals, must carry liability insurance and name Frank D. Lanterman Regional Center as additional insured consistent with the following insurance memo. Additionally, updated insurance certificates must be submitted to Irma Padilla at ipadilla@lanterman.org.
What is a DS1891 and why do I need to resubmit?
The DS1891 Disclosure Statement is a Department of Developmental Services (DDS) form which must be completed at the time of vendorization and subsequently every 2 years moving forward unless requested by the regional center sooner. In short, this statutory requirement (WIC Code § 4748.12) does not allow individuals or organizations convicted of fraud, abuse or neglect to be vendored. Regional centers are required to monitor vendorization requirements biennially per California Code of Regulations Title 17 § 54332(b).
How can I get help with e-billing?
Every regional center service provider has an assignment Accounting Associate who can help with all payment and billing issues. You can find your assigned Accounting Associate here and by logging into your e-billing portal.
How can I let service coordinators know about my services?
At the time of vendorization, Community Services notifies all of service coordination staff of the newly vendored service provider. Capacity and availability can be communicated to Quality Assurance Manager Sonia Garibay at sgaribay@lanterman.org or Director of Community Services Pablo Ibañez at pibanez@lanterman.org. In turn, Community Services will notify service coordination of your services.
How do I find out who is the service coordinator assigned to the individual we are serving?
For school aged individuals and younger, please contact Associate Director of Client and Family Services Rose Chacana at rchacana@lanterman.org. For adults served by the regional center, please contact Associate Director of Client and Family Services, Megan Mendes, at mmendes@lanterman.org.