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Quality Guidelines
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We’re regularly asked how to select a service provider that best supports an individual’s identified goals and outcomes.
With input from families, providers and Lanterman staff, we developed a set of “quality guidelines” to help individuals and families select a service provider whose services exceed the minimum standards set forth in Title 17 of the California Code of Regulations for:
- Residential Services (revised version posted 01/07/08)
- Day Programs (revised version posted 01/28/08)
- Supported Living Services
Guidelines were also developed for services for which there are no minimum standards in Title 17, including:
- Agency Respite Services
- Independent Living Services
- In-Home Services (occupational therapy, physical therapy, speech therapy)
- Applied Behavior Analysis Services (posted 03/24/09)
Quality guidelines are reviewed periodically and updated as needed.
We encourage individuals and families to use these guidelines to ask questions.
Check out the following example:
One of the residential guidelines states: “We regularly sit down with individuals to discuss whether they are achieving their desired outcomes and the quality of life they desire.”
The question you would ask the provider is: “How often do you meet with each resident to ask them if they are doing the things they want to be doing in life?”
One provider may say they meet every month, while another provider says they discuss this at the annual meeting related to the Individual Program Plan. You may then use this information to help you decide if this is an appropriate home for you or your family member.
FAQ
Get Answers
How do I become a Lanterman service provider?
Service providers must be vendored by a regional center before they can provide and be reimbursed for services. Please see our “How to Become a Service Provider” page, which provides detailed instructions.
How can I make a change to the services I provide?
Any change to your existing vendorization needs to be reviewed and processed by Lanterman’s Community Services Unit.
- Organizational changes require submission of a letter in advance of the change consistent with the parameters and process found here.
- If you are interested in providing additional services, use the contact form to connect with one of Lanterman’s Resource Developers.
How can I renegotiate my rate?
Rate setting rules are established both by the statute (Lanterman Act) and regulation (Title 17) and dictate the type of rate needed for a particular service type. Providers with negotiated/median rates or DDS set rates can adjust rates based on minimum wage ordinances, Health and Safety Waiver needs or statutory/regulatory changes. Providers with Medi-Cal set rates, can see rate changes consistent with Medi-Cal rate changes. Usual and Customary Services providers can request rate adjustments consistent with changes to their general fee schedule. Please click here for a full description of different rate types and a description of rate changes.
What is FDLRC’s service provider insurance requirement?
All service providers, whether vendored by Lanterman or another regional center that serve Lanterman individuals, must carry liability insurance and name Frank D. Lanterman Regional Center as additional insured consistent with the following insurance memo. Additionally, updated insurance certificates must be submitted to Irma Padilla at ipadilla@lanterman.org.
What is a DS1891 and why do I need to resubmit?
The DS1891 Disclosure Statement is a Department of Developmental Services (DDS) form which must be completed at the time of vendorization and subsequently every 2 years moving forward unless requested by the regional center sooner. In short, this statutory requirement (WIC Code § 4748.12) does not allow individuals or organizations convicted of fraud, abuse or neglect to be vendored. Regional centers are required to monitor vendorization requirements biennially per California Code of Regulations Title 17 § 54332(b).
How can I get help with e-billing?
Every regional center service provider has an assignment Accounting Associate who can help with all payment and billing issues. You can find your assigned Accounting Associate here and by logging into your e-billing portal.
How can I let service coordinators know about my services?
At the time of vendorization, Community Services notifies all of service coordination staff of the newly vendored service provider. Capacity and availability can be communicated to Quality Assurance Manager Sonia Garibay at sgaribay@lanterman.org or Director of Community Services Pablo Ibañez at pibanez@lanterman.org. In turn, Community Services will notify service coordination of your services.
How do I find out who is the service coordinator assigned to the individual we are serving?
For school aged individuals and younger, please contact Associate Director of Client and Family Services Rose Chacana at rchacana@lanterman.org. For adults served by the regional center, please contact Associate Director of Client and Family Services, Megan Mendes, at mmendes@lanterman.org.