How to Get Help in an Urgent Situation
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Client & Family Services Quick Links
- The Lanterman Act
- Working Together in Partnership
- Person Centered Planning
- Resolving Disagreements
- Your Legal Rights
- Receiving Quality and Effective Services and Supports
- Early Start – Birth to 3 Years
- Provisional Eligibility – Birth to 5 Years
- Transitioning from Early Childhood Services
During Regular Business Hour
If an urgent but not life threatening situation arises during regular business hours, Monday to Friday from 8 a.m. to 5 p.m., such as:
- You are at the emergency room and a physician is recommending psychiatric hospitalization,
- There are behavioral-related issues threatening the health and safety of the individual or those individuals providing care, or
- Your family member is missing,
you should:
- Call your service coordinator,
- If you get his or her voicemail, and if your situation cannot wait, press “0” and you will be connected to someone who can help you.
Each service coordination unit has an officer of the day to help if an urgent matter arises that requires same-day attention.
After Business Hours / Weekends / Holidays
The Regional Center maintains an emergency response system to deal with situations that arise outside of normal business hours and must be dealt with immediately. If an emergency should arise and you must have the assistance of the Regional Center immediately, do the following:
- Call Lanterman’s main phone number at 213.383.1300 and follow the instructions for the emergency response system.
- Leave a voicemail message, as instructed, and the individual who is “on-call” will be notified and will call you back within one hour.
The emergency on-call responsibility is rotated among the Regional Center’s leadership staff, so a knowledgeable regional center representative is always available 24 hours a day, 7 days a week.
FAQ
Get Answers
What should I do if I do not know my service coordinator’s name?
If you do not know the name of your service coordinator, call the Regional Center at 213.383.1300 and ask the operator to transfer you to the secretary for the unit that is supporting you. If you don’t know the unit, let the operator know the client’s age and what city he or she lives in, and the operator will transfer you to the appropriate unit. Lanterman takes our responsibility to protect the privacy of our clients and their families very seriously, and you may be asked questions to confirm your identity.