Treat people with courtesy and respect, listening attentively to their concerns – with understanding and without judgment.
Be sensitive to and acknowledge cultural differences. If we do not speak your language, we make every effort to have someone present who can translate, and whenever possible, we try to provide written materials in your language.
Encourage clients and families to make their own informed choices, and we respect and support their decisions.
Come to meetings and appointments promptly, prepared with the necessary information.
Explain the regional center service delivery system so that it makes sense and you feel able to access it.
Share all the information we have about the various service options available, offering our recommendations in a constructive manner. We are honest about what we can do, and what we are not able to do. If we cannot help you, we try to find someone who can.
Respond to requests as quickly as possible, and explain any delays. If we make a mistake or misunderstand your request, we take swift and appropriate action to correct the situation.
Stay current in our field, maintaining the highest personal and professional standards.
Solicit your ideas and suggestions on how the regional center and we can improve our services.
Respond promptly and constructively to your concerns. If you feel we have not been responsive or have caused you to be dissatisfied with the regional center, we will forward your complaint to the appropriate authority to respond promptly and constructively to your concerns.
Respect your right to privacy and hold in confidence all information obtained in the course of professional service.
Summer Opportunities and Resources
We've compiled flyers for various summer opportunities and resources. This compilation is by no means comprehensive. We'll add opportunities and resources as we become informed of them.
Please note that Lanterman does not endorse any specific opportunity, program, camp, etc., we are providing this for informational purposes only.
The Self-Determination (SD) Committee has canceled their July committee meeting, however, if something changes and there is a reason to meet before their next scheduled meeting in September, a new meeting will be announced and posted. For more information about Lanterman's Self-Determination Committee and the meetings, contact Frank Lara at 213.252.4902 or firstname.lastname@example.org.
DDS’ Regional Center Oversight Dashboard
The Department of Developmental Services (DDS) monitors the actions and efforts of regional centers to ensure they meet statutory, regulatory and contractual obligations, and uphold the values of the Lanterman Act, the legislation guiding the developmental services system in California.
For more information on DDS' monitoring activities, visit the Regional Center Oversight Dashboard on the DDS Web site and click on the oversight functions. Oversight functions include:
Purchase of Service Report
National Core Indicators
Home and Community-Based Services Waiver Compliance
50th Anniversary Edition of the History of the Regional Centers in California
Strengthening the Commitment... Reinvesting in the System: A Journey of Community Partnership
The history chronicles more than five decades of the regional centers' journey - of learning from experience, gaining new knowledge, taking steps forward, and constantly facing new challenges. Print copies are available at the Koch-Young Resource Center but you can also download a PDF from the link below.