Jobs

Associate Director of Client and Family Services

Salary Range

$8,792 to $13,229

Summary

ABOUT THE CENTER
Frank D. Lanterman Regional Center is a private, non-profit corporation that operates under contract with California’s Department of Developmental Services. Lanterman offers lifelong services and supports for individuals with developmental disabilities and their families. The Center is one of a network of 21 regional centers in California that serve as an entry point into the State’s developmental disabilities service system. The Center serves approximately 9,000 children and adults with developmental disabilities and their families living in a defined geographic area of Los Angeles County that is ethnically, culturally and economically diverse. 

JOB SUMMARY AND RESPONSIBILITIES
The Associate Director of Client and Family Services is responsible for providing direction, leadership, and management for all of the client and family services provided directly by the Center or purchased from the Center’s community network. 

There are four assistant directors that report directly to the Associate Director. Through the assistant directors, the Associate Director provides direction to seven geographic and age-based service coordination teams, as well as teams for Early Intervention; Intake and Assessment Unit which incorporates the Autism Team; and the Koch-Young Family Resource Center, including Prevention, Resource and Referral Services. The Associate Director also works with the Center’s legal consultant in providing oversight to the appeals and complaints processes.

RESPONSIBILITIES
Specific responsibilities include but are not limited to:

The Associate Director of Client and Family Services is responsible for providing direction, leadership, and management for all of the client and family services provided directly by the Center or purchased from the Center’s community network. 

Service Coordination has a number of teams that are age and geographically based, including teams for Early Intervention; Intake and Assessment Unit which incorporates the Autism Team; and the Koch-Young Family Resource Center, including PRRS. All of these areas have an assistant director. The Associate Director also works with legal consultant in providing oversight to the appeals and complaints processes. 

Management Function

Planning and development

  • Identifies areas requiring planning, conducts assessments using a variety of methodologies including surveys, and focus groups, develops and recommends plans, including goals, objectives, and work plans for accomplishment in all areas of the Division.
  • Participates in the development of the multi-year strategic plan and annual performance plan for the Center. Implements effective tracking systems, provides reports on activities, develops and implements client satisfaction surveys and makes recommendations pertaining to client and service needs as appropriate.
  • Ensures that the work of the Division meets various internal and external policies, standards and procedures, laws and regulations, guidelines and deadlines.     
  • Develops new policies and procedures for Client and Family Services or Regional Center as a whole; evaluates current and proposed methods and make recommendations to improve client services or Center operations. 
  • Reviews, monitors, and prepares reports related to contracts with DDS or independent contractors for client services issues.  Resolves problems as appropriate. 

Day-to-day management including monitoring and evaluation

  • Develops, implements, and/or coordinates programs and services for clients, families, service providers, and community members, develops standards, guidelines, and procedures for the effective operations of the Center’s programs and services, and for overseeing the effective management of the Division.
  • Oversees Inter-Regional Center case transfers.
  • Provides for regular monitoring and evaluation of all programs and services, and reports progress, and makes recommendations for change.  Improves the quality and effectiveness of programs and services by providing training and technical assistance to staff, providers, clients and families. 
  • Ensures clients are provided with intake, assessment, service coordination, advocacy and purchased services in accordance with the law, regulations, and the Center’s policies and procedures.
  • Maintains working knowledge of local, state, and federal laws and guidelines; interprets, and keeps staff informed of same.

Personnel

  • Recruits, trains, manages, evaluates, and counsels staff, and when necessary terminates employment in accordance with the Center’s Human Resources policies and procedures.  Provides for the effective organization and utilization of staff.  Develops staff through orientation, in-service, and continuing education opportunities.
  • Provides leadership, education and ongoing mentoring to Client and Family Services leadership.

Clinical/service coordination

  • Keeps informed of all Center activities and takes preventative measures to minimize crises from developing; intervenes promptly if crises do occur and lends technical assistance to negate adverse impact; strives to maintain effective working relationships among units.
  • Provides consultation to professional staff regarding client issues and problems that require executive level decisions. 

Financial Function

  • Assists in preparation of annual budgets, and proposals for expenditure of funds; monitors expenditures to assure proper control and utilization of funds.
  • Approves funding for client services in accordance with the Center’s funding guidelines.
  • Works collaboratively as assigned on fund development efforts related to programs and services of the Center.

Board and Committee Activities

  • Staffs Board Committees, work groups and task forces as assigned and facilitates their work.
  • Participates in Board meetings assisting the Executive Director           with issues related to Client and Family Services.

Community and Service Provider Relations

  • Develops and maintains effective and collaborative working relationships with service providers and other community partner organizations.

Other

  • Assumes related responsibilities as required. 

Education & Experience

PERSONAL TRAITS AND CHARTERISTICS
The Associate Director is a role model and is expected to demonstrate through actions the following traits and characteristics:

  • High ethical standards demonstrated through actions and business practices and ensures that others engage in the same.
  • Adaptable and flexible in an ever-changing environment that often demands balancing values, effectiveness and efficiency while promoting opportunities for creativity and innovation.
  • Ability to engage in critical thinking and problem-solving on a wide variety of important issues affecting the Center; and further, to act decisively in a timely manner.
  • Ability to consistently demonstrate respect and cultural awareness.

KNOWLEDGE AND SKILL MASTERY
The Associate Director will consistently demonstrate respect, cultural awareness and have high ethical standards demonstrated through actions and business practices and ensures that others engage in the same. The incumbent will be adaptable and flexible in an ever-changing environment that often demands balancing values, effectiveness and efficiency while promoting opportunities for creativity and innovation. He/she will engage in critical thinking and problem-solving on a wide variety of important issues affecting the Center; and further, to act decisively in a timely manner.

EDUCATION AND EXPERIENCE
The Associate Director will have a master’s degree or higher in social, psychology, education or related human service field. At least eight (8) years in middle to upper management with increasingly responsible experience at all levels of providing social or health services to clients in a non-profit or public human service agency. At least five (5) years managing a unit comprising a variety of different programs such as Intake and Assessment, infants, toddlers, and young children, residential programs, independent living, and family support.

He/She must have demonstrated involvement in planning, policy development, program administration, staff supervision, budgetary development and fiscal control. Demonstrated involvement in a complex organization with an ethnically and culturally diverse staff and working in a fast paced environment. Experience interfacing with a board of directors and its committees.  Demonstrated experience working with professionals in medicine, nursing, allied health and social work on complex and sensitive client related matters.  Experience working in an organization funded by state and federal funding with myriad legal, regulatory and contractual requirements.

COMPENSATION
Salary will commensurate with qualifications and experience. Excellent benefits package including retirement pension plan with TIAA-CREF (Teachers Insurance and Annuity Association – College Retirement Equities Fund).

Filing Deadline

Resumes will be accepted through July 18, 2014. Please include salary requirements along with resume and cover letter.
 

Hours

Full-time

Submit Requests to:

Human Resources Department
Frank D. Lanterman Regional Center
3303 Wilshire Boulevard, Suite 700
Los Angeles, California 90010
hr@lanterman.org

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Receptionist

Salary Range

$2,120 to $3,206

Summary

Under general supervision, performs various duties relating to reception functions, mail, and working closely with the Operations Manager and Administrative Services Division in a team environment. 

Candidate will possess strong team player skills, know-how and be able to adapt well to change. In addition, candidate will be self-confident, self-reliant and able to perform all duties with competence, proficiency, diligence and consistency; often with little supervision. Will also possess, exceptional communication skills, be an open, honest and forthcoming individual with excellent interpersonal skills.

Education & Experience

To perform effectively in this position, the incumbent must have a High School degree with 2 to 3 years of receptionist/PBX experience in a professional office environment.

Candidate must be bilingual English/Spanish and possess computer skills, including word processing and excel. Substantial equivalents may be substituted for the above requirements. Must have the capacity to establish and maintain effective and professional relations with staff, management, vendors and visitors.

Require California driver license, proof of insurance and adequate transportation to fulfill position responsibilities.

Filing Deadline

Ongoing until position is filled.

Hours

Full-time

Submit Requests to:

Human Resources Department
Frank D. Lanterman Regional Center
3303 Wilshire Boulevard, Suite 700
Los Angeles, California 90010
hr@lanterman.org

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Service Coordinator - Early Intervention (Bilingual Spanish/English)

Salary Range

$3,289 to $4,974

Summary

Under the direction of the regional manager, this position will provide service coordination with and on behalf of infants and toddlers with developmental disabilities and their families. The service coordinator will ensure clients receive services and supports consistent with individual concerns, desires and priorities. Further, the service coordinator will be expected to work in a partnership with clients, families, service providers and members of the community at large.

Education & Experience

Bachelor's degree in social, behavioral, child development, special education or life science required, accompanied with a minimum of two-year work experience.

A valid California driver’s license and current automobile insurance is a must. Candidate will also have adequate transportation to fulfill position responsibilities as required.

Bilingual Spanish/English required.

Filing Deadline

Ongoing until position is filled.

Hours

Full-time

Submit Requests to:

Human Resources Department
Frank D. Lanterman Regional Center
3303 Wilshire Boulevard, Suite 700
Los Angeles, California 90010
hr@lanterman.org

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Service Coordinator - Glendale Unit (2 positions -  bilingual Arm/Eng required for 1)

Salary Range

$3,289 to $4,974

Summary

Under the direction of the regional manager, this position will provide service coordination with and on behalf of persons with developmental disabilities and their families. The service coorindator will ensure clients receive services and supports consistent with individual concerns, desires and priorities. The service coordinator will be expected to work in partnership with clients, families, service providers and members of the community at large.

Education & Experience

Bachelor’s degree in social, behavioral or life science or special education, and two years professionally related experience; one year preferably working with people with developmental disabilities. A master’s degree may be substituted for one year of required experience.

Valid California driver’s license, current automobile insurance and adequate transportation to fulfill position responsibility is also required.

Substantial equivalents may be substituted for the above requirements.

Two positions:
Bilingual Armenian/English required for one of the positions

Filing Deadline

Ongoing until position is filled.

Hours

Full-time

Submit Requests to:

Human Resources Department
Frank D. Lanterman Regional Center
3303 Wilshire Boulevard, Suite 700
Los Angeles, California 90010
hr@lanterman.org

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